Janine Armesto

Led end-to-end onboarding processes for hospitality clients adopting Sabre systems. Coordinated cross-functional teams, and ensured timely and successful go-lives. Maintained client communication throughout the implementation cycle, delivering tailored solutions up to project handoff.

Led end-to-end onboarding for hospitality clients adopting Sabre systems, coordinating cross-functional teams to ensure timely go-lives and maintaining client communication through project handoff.

Reviewed travel and event insurance claims to ensure accuracy and compliance. Forwarded valid claims for approval and denied those that didn’t meet policy criteria, with clear justification.

I was promoted to the Data migration team after working in customer support for 3.5 years. I was responsible for migration of existing old Sabre PMS data
into the new Sabre Property Hub system database as well
as updating Salesforce cases with the necessary
information.
Keeping track of possible Migration related issues in
system database among Various Administrative tasks

Provided remote technical support of all Sabre Products to Hoteliers as well as Travel agents. I am fully trained in SynXis CRS, Channel Connect, Booking Engine, SPH,GDS.

Reviewed and managed U.S. medical claims from insurance companies and performed administrative tasks to support billing operations.

Provided remote technical support for device installations across U.S. retail stores, served as primary contact for store staff and technicians, and tracked project status through reporting.

Achieved C1 Advanced level on the IELTS exam, demonstrating advanced English language proficiency.

Completed the Google Data Analytics Certificate via Coursera covering data analysis fundamentals and tools.

Completed courses 'Communicating about Culturally Sensitive Issues' and 'Introduction to SQL' to enhance communication and basic SQL skills.