Micaela Bruner
@micaelabruner
I create welcoming retail and food-service experiences through customer care, product knowledge, and store operations.
United StatesWhat I'm looking for
I've supported customers across Urban Outfitters, Harmons Grocery, and Starbucks, helping people find products, enjoy crafted drinks, and have positive in-store experiences.
At Urban Outfitters, I served as a Senior Team Lead Manager and key holder, managing opening and closing procedures, associate breaks and scheduling, hiring, and cash handling. I currently represent the brand as a Sales Associate while maintaining a clean, shoppable floor and supporting shipment and product replenishment.
I bring 10+ years of customer service experience and value collaborative, communicative teams that enjoy being creative.
Experience
Work history, roles, and key accomplishments
Sales Associate
Urban Outfitters
Dec 2024 - Present (1 year 8 months)
Acted as a brand representative, interacted with customers to provide a great shopping experience, handled shipment and floor restocking, maintained store cleanliness, and performed opening and closing procedures.
Produce Department & Cafe
Harmons Grocery
May 2024 - May 2026 (2 years)
Ensured fresh product quality, provided customer service and product knowledge, performed stocking duties, and crafted drinks for customers.
Performed cleaning policies, handled money at registers, created signature drinks, executed opening and closing duties, and offered excellent customer service.
Senior Team Lead Manager
Urban Outfitters
Oct 2014 - Aug 2019 (4 years 10 months)
Served as key holder, performed opening and closing procedures, managed breaks and associate scheduling, hired new associates, and handled register and cash operations.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Bachelor's, English
2017 - 2023
Pursued a Bachelor's degree in English, focusing on literature and writing skills.
Cuesta College
Associate's, English
2014 - 2017
Earned an Associate's degree in English, building a foundation in literary analysis and composition.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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