Crystal Willingham

I've built more than 10 years of customer service and support experience across Starbucks, Sugar Shack, and Tobacco King, delivering welcoming service while keeping daily operations organized.

As a Starbucks Supervisor in Chantilly and Alexandria, I guided teams, organized workflows, resolved customer issues, gathered feedback, and recommended improvements to products, services, and business procedures. I also created and managed project plans, timelines, and budgets while maintaining safety standards and supporting staff development.

In my current Lead Sales Associate/Key Holder role at Tobacco King, I handle opening and closing procedures, cash transactions, team support, conflict resolution, and operational maintenance.

I'm known for a strong work ethic, clear communication, attention to detail, and the ability to manage multiple priorities while helping teams meet their goals.