Open to opportunities

Nicholas Theisler

@nicholastheisler

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Customer-focused associate with expertise in retail and food service.

United States

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth and leadership.

I'm a dedicated customer-focused associate with proven expertise in retail and food service environments. My experience includes delivering excellent customer service, utilizing advanced POS systems, and ensuring operational compliance. I thrive on improving customer experiences and enhancing team efficiency through effective leadership and mentorship.

Currently, I serve as a Senior Store Associate at Office Depot OfficeMax, where I advise customers on office supplies and technology solutions, consistently exceeding service targets. My commitment to excellence is reflected in my ability to process over 100 transactions per shift with zero errors, significantly reducing checkout times. I also take pride in designing promotional displays that boost product visibility and drive sales.

Previously, I worked as a Team Member at Burger King and a Customer Service Associate at Royal Farms, where I honed my skills in customer interaction and food safety. I am passionate about maintaining high standards in service and operational efficiency, and I continuously seek opportunities to grow and contribute positively to my team.

Experience

Work history, roles, and key accomplishments

Current

Senior Store Associate

Current

Office Depot OfficeMax

Apr 2025 - Present (3 months)

Delivered excellent customer service in the Print & Copy center, advising customers on office supplies, print services, and technology solutions while upselling add-ons to exceed monthly service targets. Operated POS and inventory systems to process over 100 transactions per shift with zero errors, reducing average checkout time.

Customer Service Print Service Inventory Management Merchandising Loss Prevention

Team Member

Burger King

Jan 2025 - Apr 2025 (3 months)

Greeted customers with a smile and provided excellent service, taking accurate orders and processing payments efficiently. Prepared and packaged food and drinks according to established standards, ensuring all food preparation and safety guidelines were followed.

Customer Service Order Taking Payment Processing Food Preparation Food Safety Restaurant Operations

Customer Service Associate

Royal Farms

Sep 2023 - Nov 2024 (1 year 2 months)

Processed over 120 transactions per shift with exceptional accuracy, significantly reducing checkout errors and enhancing customer satisfaction. Ensured high standards of food and beverage preparation, maintaining consistency and quality while improving the store environment through meticulous cleaning and organization.

Customer Satisfaction Food Preparation Quality Control Inventory Management

Education

Degrees, certifications, and relevant coursework

Patapsco High School and Center for the Arts

Diploma, General Studies

Activities and societies: Relevant Coursework: Programming Fundamentals, Data Structures, Computer Science. Certifications: Food Safety & Handling Certification.

Completed a high school diploma with relevant coursework in Programming Fundamentals, Data Structures, and Computer Science. Also obtained a Food Safety & Handling Certification.