Mia Williams

I’m a Remote Operations and Administrative Professional with more than 12 years of experience supporting administration, client services, operations coordination, and workflow management across South African and US-based organisations. I bring nearly 10 years of proven remote work experience, consistently managing competing priorities while delivering high-quality support.

In my current role as an Inspection Coordinator (Remote Agent - New Jersey, USA), I manage a portfolio of inspection projects across multiple US clients. I coordinate inspection scheduling, vendor communication, and service delivery, monitor deadlines, prioritise workloads, and resolve discrepancies to maintain client service levels.

I’m known for strong organisational skills, attention to detail, and reliability—especially in fast-paced remote environments. I maintain detailed records, ensure timely submission of inspection reports, follow up on outstanding inspections and vendor requirements, and review reports for accuracy, completeness, and compliance with client-specific needs.

Previously, as a Client Services & Administration Specialist at Discovery Health, I supported a high-volume healthcare environment with administrative and client service work. I transitioned to fully remote work in 2016 while maintaining productivity, quality, and customer service targets, including claims-related administration and support.