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Mhaniel Adlaon

@mhanieladlaon4

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Online English educator and customer service specialist helping students and customers succeed.

Philippines

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What I'm looking for

I want a dynamic role where I can teach English one-on-one or support customers directly. I’m looking for a team that values clear communication, measurable progress, and efficient tools—so I can drive satisfaction and retention.

I’m an Online Educator and English Tutor delivering personalized instruction to international students, improving their verbal and written communication. I adapt teaching methods to different learning styles while keeping scheduling and documentation organized for steady progress.

In addition to teaching, I bring strong customer service and sales experience from fast-paced retail and hospitality roles. I handled high-volume customer inquiries and orders, resolved complaints professionally, and supported sales growth through persuasive product suggestions.

With proficiency in Google Workspace, MS Office, online teaching platforms, and AI tools, I streamline lesson delivery and improve efficiency. My professional approach is detail-oriented, communicative, and focused on satisfaction, retention, and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Online English Educator

Current

Preply

Jan 2025 - Present (1 year 4 months)

Provided personalized English instruction to international students, adapting teaching methods to different learning styles to support high satisfaction and student retention. Managed scheduling and student progress documentation using digital tools, and used AI tools to organize teaching materials and improve lesson efficiency.

English tutoring Student Progress Tracking Lesson planning AI Tools Communication Skills Remote Teaching Adapt Teaching Style

Private Academic Tutor

Private Tutor

Jan 2023 - Jan 2024 (1 year)

Delivered one-on-one academic support with structured learning and clear explanations of complex topics. Managed student and parent expectations and provided regular progress reports to support learning outcomes.

One On One Tutoring Academic Support Progress Reports Active Listening Conflict Resolution

Service Specialist (Front)

Bukid Foodie

Jan 2022 - Jan 2023 (1 year)

Handled daily customer inquiries and order-taking in a fast-paced snack restaurant, ensuring accurate, high-quality service. Managed high-volume peak orders with 95% accuracy, increased sales by recommending add-ons and upgrades, and resolved customer complaints professionally to maintain a welcoming environment.

Customer Service Order Management Upselling Complaint Resolution Communication Skills

Sales & Customer Assistant

Tessie's Dry Goods Store

Jan 2021 - Jan 2022 (1 year)

Promoted products to customers using persuasive communication to encourage purchases. Managed inventory and ensured store presentation met quality standards to attract buyers.

Retail Sales Customer Service Persuasion Inventory Management Merchandising Sales Support Problem Solving Attention To Detail

Sales Associate (Souvenirs)

Rechie Souvenir Shop

Jan 2020 - Jan 2021 (1 year)

Assisted foreign tourists with product selection by using strong English communication to explain the value of local goods. Met sales targets by identifying customer needs and recommending appropriate items.

Sales English Communication Recommendations Upselling Interpersonal Skills

Education

Degrees, certifications, and relevant coursework

Batuan Colleges Inc.

Bachelor of Elementary Education (BEEd), Elementary Education

2021 - 2025

Grade: Magna Cum Laude (GPA 1.21)

Activities and societies: Class Valedictorian; Consistent Dean's Lister; Academic Excellence Award; Outstanding Performance during internship (instructional delivery and student management).

Completed the Bachelor of Elementary Education (BEEd) program (2021–2025), graduating as Class Valedictorian and Magna Cum Laude (GPA 1.21). Received recognition for outstanding internship performance in instructional delivery and student management, and was a consistent Dean's Lister.

Batuan National High School

2015 - 2021

Grade: High Honors

Activities and societies: Ranked #1 in classroom; Top 5 overall in entire batch; recognized for leadership contributions; Consistent academic excellence awardee.

Graduated with High Honors (2015–2021), consistently ranking #1 in classroom and Top 5 overall in the batch. Recognized for academic excellence and leadership contributions.

Tamboan Elementary School

2013 - 2015

Grade: Class Salutatorian

Activities and societies: Ranked #1 in classroom for four consecutive years; specialized awards in core subjects.

Graduated as Class Salutatorian (2013–2015) and was consistently ranked #1 in classroom for four consecutive years. Received specialized awards in core subjects.