Mfonobong Edet OkonMO
Open to opportunities

Mfonobong Edet Okon

@mfonobongedetokon

Highly motivated administrative assistant with strong customer service skills.

Nigeria

What I'm looking for

I am looking for a role that allows me to leverage my administrative skills and customer service experience in a dynamic environment that values innovation and teamwork.

I am a highly motivated and intelligent professional with a strong background in administrative support and customer service. My experience includes providing comprehensive administrative assistance, managing communications, and supporting HR functions. I thrive in dynamic environments and am eager to contribute to organizational growth through strategic support and innovation.

During my tenure at Royal Crown Confectionaries Ltd, I successfully implemented improved administrative procedures that increased workflow efficiency. My role involved drafting and editing official correspondence, maintaining organized records, and coordinating logistics for company events. I am dedicated to ensuring high levels of satisfaction and effective communication, as demonstrated in my previous position at Windwise Solar Energy Company, where I acted as a liaison between clients and technicians.

Experience

Work history, roles, and key accomplishments

RL
Current

Administrative Assistant / Customer Service Representative

Royal Crown Confectionaries Ltd

Mar 2022 - Jan 2025 (2 years 10 months)

Provided comprehensive administrative support, including scheduling, calendar management, and record organization. Drafted official correspondence, managed communications, and coordinated logistics for company events, improving workflow efficiency. Supported HR functions like employee onboarding and record management.

WC

Customer Service Representative / Cold Caller

Windwise Solar Energy Company

Sep 2020 - Mar 2022 (1 year 6 months)

Served as a liaison between clients and technicians, ensuring timely service delivery and addressing inquiries and complaints to maintain high satisfaction. Logged detailed customer interactions and proactively reached out to potential clients via calls, emails, and texts. Educated customers on offerings, promoting products and building trust.

Education

Degrees, certifications, and relevant coursework

GU

Godfrey Okoye University

Bachelor of Science, Mass Communication

0

Tech stack

Software and tools used professionally

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Mfonobong Edet Okon - Administrative Assistant / Customer Service Representative - Royal Crown Confectionaries Ltd | Himalayas