Metodija Cvijovikj

As a highly motivated Technical Support Engineer, I have developed a diverse skill set over my four years of experience in customer support and technical troubleshooting. My journey began in customer support, where I gained valuable insights into client needs and concerns, which I efficiently addressed. This foundation allowed me to transition into a Technical Team Coordinator role, where I led a team managing streaming processes for bookmakers, honing my leadership and coordination skills.

Currently, I am employed at MAK-SYSTEM, where I engage with German clients and focus on maintaining a critical product that facilitates blood transfusions globally. My responsibilities include ensuring seamless communication with clients while contributing to the efficiency and reliability of the blood transfusion system. I pride myself on my ability to monitor daily operations, manage tasks, and report issues effectively, ensuring that our clients receive the highest level of service.

Throughout my career, I have achieved significant milestones, including optimizing live stream delivery to bookmakers, which increased capacity from 50 to over 200. I am passionate about leveraging my technical skills and customer service experience to drive success in my future endeavors.