MUMessmer User
@messmeruser
Bilingual professional with expertise in customer support and language analysis.
Russian FederationWhat I'm looking for
My name is Vladimir Volkov, and I am a highly motivated bilingual professional fluent in Russian and English, with over three years of experience in customer-facing and analytical roles. I hold a Bachelor's degree in Information Technology, which has equipped me with a strong technical foundation. My career has been marked by a commitment to providing exceptional bilingual customer support, leveraging my language skills to bridge communication gaps and enhance customer satisfaction.
In my current role as a Bilingual Customer Solutions Specialist at Global Tech Support Ltd, I provide comprehensive technical and customer support to a diverse international clientele. I excel in resolving inquiries and issues while maintaining high levels of customer satisfaction. My experience as a Freelance Language Analyst has further honed my skills in document review and linguistic consulting, allowing me to assist clients in navigating cultural contexts and language nuances effectively.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Solutions Specialist
Global Tech Support Ltd
Jun 2021 - Present (4 years)
Provided comprehensive technical and customer support to international clients in English and Russian via multiple channels. Effectively resolved inquiries, translated technical documentation, and managed tasks in a fast-paced remote environment.
Bilingual Customer Solutions Specialist
Global Tech Support Ltd
Jun 2021 - Present (4 years)
Provided comprehensive technical and customer support to a diverse international clientele in both English and Russian via phone, email, and live chat. Effectively resolved customer inquiries and issues, ensuring high levels of customer satisfaction and retention. Translated technical documentation and communications from English to Russian and vice-versa to support a global user base.
Freelance Language Analyst & Support
Self-Employed
Aug 2019 - May 2021 (1 year 9 months)
Provided freelance Russian-English language support services, including document review, light translation, and linguistic consulting for small businesses and individual clients. Utilized the Russian National Corpus to assist with tasks requiring deep understanding of Russian language nuances and usage. Managed project timelines and deliverables independently.
Freelance Language Analyst & Support
Self-Employed
Aug 2019 - May 2021 (1 year 9 months)
Delivered freelance Russian-English language support services, including document review, translation, and linguistic consulting for clients. Utilized the Russian National Corpus for linguistic analysis and independently managed project timelines and deliverables.
Education
Degrees, certifications, and relevant coursework
MUMoscow State Technical University
Bachelor of Science, Information Technology
Studied core concepts in Information Technology, including Software Development, Database Management, and Network Administration. Gained foundational knowledge in Systems Analysis.
BUBauman Moscow State Technical University
Bachelor of Science, Information Technology
Studied core concepts in Information Technology. Coursework included Software Development, Database Management, Network Administration, and Systems Analysis.
Tech stack
Software and tools used professionally
Availability
Location
Russian FederationAuthorized to work in
Job categories
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