mery ramirez

I am a Clinical Systems Analyst with hands-on experience supporting and optimizing Epic ClinDoc and Rehab applications across outpatient, inpatient, and inpatient rehab facility units. I focus on improving clinical workflows, ensuring regulatory compliance, and increasing end-user efficiency.

In my current role I analyze and resolve complex system issues, design and test enhancements, and execute upgrades like Nova Note projects and IRF-PAI related implementations. I use ServiceNow and other tools to manage incidents and streamline ticket turnaround.

Previously, as a Project Manager for the City of Westlake and a Community Development Specialist for the Town of Lake Clarke Shores, I led planning, procurement, public communications, and records management. I coordinated meetings, managed websites and social media, and produced reports for multiple government levels.

I bring strong cross-functional collaboration, documentation, and training skills, and I leverage technical tools and clear communication to bridge clinical and technical teams and drive post-live optimization and regulatory-ready solutions.