Looking for a job

Mert Bilginan

@mertbilginan

Message

I resolve high-volume customer issues across Turkish and English support channels.

Turkey

Message

What I'm looking for

I'm looking to return to a customer experience or support role where I can resolve customer issues in Turkish and English, manage Zendesk cases, and coordinate with cross-functional teams in a fast-paced environment.

At Blueground, I managed 30+ daily Zendesk requests for an international customer portfolio, resolving complaints and escalations in Turkish and English while coordinating with technical, housekeeping, and sales teams.

I've also supported Apple customers at Teleperformance Greece through phone, email, and chat, handling after-sales, technical support, order changes, and follow-up. My background spans hospitality, technology, sales operations, and retail, with a focus on accurate documentation and smooth service delivery.

Experience

Work history, roles, and key accomplishments

Customer Experience & Support Specialist

Mert Bilginan

Customer experience and support professional with international experience serving customers in Turkish and English across hospitality, technology, sales operations, and retail. Skilled in Zendesk ticket management, multichannel support, complaint resolution, technical support, escalation handling, and cross-functional coordination.