At Villa Vie Residences – MV Odyssey World Cruise, I support Deck and Engine departments with documentation, records, reports, and administrative processes. I built tracking sheets and report templates that made documentation faster and better organized.
As Guest Services Officer – Customer Relations, I managed relationships with 300+ onboard residents and handled 45+ requests daily, resolving about 98% within the same shift. I created an hourly follow-up system in MXP so managers could see each open request through resolution.
Earlier, I worked in guest relations and entertainment at cruise ships and hotels, supporting international guests and coordinating with shipboard teams. I’m also pursuing a Bachelor’s Degree in Navigation at Odesa National Maritime University.
