At Hurtigruten | HX Expeditions, I managed French- and English-speaking client portfolios across France, EMEA, the UK, US and APAC. I ranked among the top-performing consultants for the English-speaking market while meeting sales, quality and operational KPIs.
I ran consultative sales cycles from discovery through follow-up, supporting repeat business and upgrades. I also handled inbound requests, amendments, cancellations and service recovery, and kept customer records and pipeline details accurate in Salesforce.
Earlier, I coordinated field teams and international partners on projects in Georgia. For a U.S. Embassy Democracy Commission grant with Ilia State University, I wrote the winning funding proposal and managed the project through research, field surveys and its final report.
