Merick Caezar Jabanag
@merickcaezarjabanag
Customer-focused psychology graduate experienced in voice-based dispute resolution.
What I'm looking for
I am a psychology graduate with practical experience in customer service, census enumeration, and school-based psychological support. I bring hands-on experience from roles in refunds and disputes, field data collection, and clinical and educational psychology internships.
At Bill Gosling Outsourcing I worked as a Customer Service Representative in the Refund & Dispute Department, handling voice-based customer interactions and contributing to case resolution. I have conducted census work with the Philippine Statistics Authority, gaining strong attention to detail and data collection skills.
My internship experience spans clinical, educational, and industrial psychology settings, including mental patient evaluation, special needs student evaluation, and assisting with humanities and social sciences instruction. These roles sharpened my assessment skills, empathy, and ability to work with diverse populations.
I am computer literate, adaptable, and quick to learn new tools and processes; I seek a collaborative, growth-oriented work environment where I can apply my communication and critical thinking skills to support organizational success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bill Gosling Outsourcing
Feb 2025 - Present (1 year)
Handle voice-based refund and dispute cases for customers, resolving issues and processing refunds while maintaining service quality and adherence to SLAs.
Educational Psychology Intern
Olivarez College
Nov 2024 - Dec 2024 (1 month)
Supported educational psychology activities and student assessments, assisting faculty with evaluations and interventions for students during the internship.
Industrial Psychology Intern
MetroPsych Facility
Oct 2024 - Nov 2024 (1 month)
Assisted in industrial psychology tasks including employee assessments and organizational support activities during the internship period.
Clinical Psychology Intern
Bicutan Medical Center, Inc.
Sep 2024 - Oct 2024 (1 month)
Performed clinical evaluations of patients and supported mental health assessments and interventions under supervision in a hospital setting.
Census Enumerator
Philippine Statistics Authority
Jan 2018 - Jan 2020 (2 years)
Conducted field enumeration for census operations, collecting accurate household and demographic data according to national guidelines during assigned periods.
Special Needs Student Evaluator
Dr. Arcadio Santos National High School
Jan 2014 - Jan 2018 (4 years)
Evaluated special needs students and assisted in developing support recommendations to teachers and parents to improve student outcomes.
Education
Degrees, certifications, and relevant coursework
Taguig City University
Bachelor of Science in Psychology, Psychology
2020 - 2025
Bachelor of Science in Psychology student at Taguig City University from 2020 to 2025.
Olivarez College
Educational Psychology
2018 - 2020
Activities and societies: Educational Psychology intern; Humanities and Social Sciences teacher assistant
Educational Psychology internship and Humanities and Social Sciences teacher assistant at Olivarez College between 2018 and 2020.
Dr. Arcadio Santos National High School
Secondary Education
2014 - 2018
Activities and societies: Special Needs Student Evaluator
Served as Special Needs Student Evaluator during secondary education at Dr. Arcadio Santos National High School from 2014 to 2018.
Bagong Tanyag Elementary School
Primary Education
2010 - 2014
Completed primary education at Bagong Tanyag Elementary School from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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