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Merick Caezar Jabanag

@merickcaezarjabanag

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Customer-focused psychology graduate experienced in voice-based dispute resolution.

Philippines

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What I'm looking for

I seek a collaborative, growth-focused role in which I can apply psychology training and customer service experience to support clients and improve processes.

I am a psychology graduate with practical experience in customer service, census enumeration, and school-based psychological support. I bring hands-on experience from roles in refunds and disputes, field data collection, and clinical and educational psychology internships.

At Bill Gosling Outsourcing I worked as a Customer Service Representative in the Refund & Dispute Department, handling voice-based customer interactions and contributing to case resolution. I have conducted census work with the Philippine Statistics Authority, gaining strong attention to detail and data collection skills.

My internship experience spans clinical, educational, and industrial psychology settings, including mental patient evaluation, special needs student evaluation, and assisting with humanities and social sciences instruction. These roles sharpened my assessment skills, empathy, and ability to work with diverse populations.

I am computer literate, adaptable, and quick to learn new tools and processes; I seek a collaborative, growth-oriented work environment where I can apply my communication and critical thinking skills to support organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Bill Gosling Outsourcing

Feb 2025 - Present (1 year)

Handle voice-based refund and dispute cases for customers, resolving issues and processing refunds while maintaining service quality and adherence to SLAs.

Customer Service Communication Conflict Resolution CRM Multitasking

Educational Psychology Intern

Olivarez College

Nov 2024 - Dec 2024 (1 month)

Supported educational psychology activities and student assessments, assisting faculty with evaluations and interventions for students during the internship.

Student Evaluation Educational Psychology Report Writing Interpersonal Skills Documentation

Industrial Psychology Intern

MetroPsych Facility

Oct 2024 - Nov 2024 (1 month)

Assisted in industrial psychology tasks including employee assessments and organizational support activities during the internship period.

Organizational Behavior Interviewing Data Analysis Report Preparation Communication

Clinical Psychology Intern

Bicutan Medical Center, Inc.

Sep 2024 - Oct 2024 (1 month)

Performed clinical evaluations of patients and supported mental health assessments and interventions under supervision in a hospital setting.

Clinical Assessment Mental Health Evaluation Report Writing Confidentiality Observational Skills

Census Enumerator

Philippine Statistics Authority

Jan 2018 - Jan 2020 (2 years)

Conducted field enumeration for census operations, collecting accurate household and demographic data according to national guidelines during assigned periods.

Data Collection Interviewing Data Entry Attention To Detail Time Management