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Mercy Zinhumwe

@mercyzinhumwe

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Certified Microsoft Dynamics functional consultant with project delivery expertise.

Zimbabwe

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What I'm looking for

I am looking for a role that offers growth opportunities and values innovative solutions.

I am a certified Microsoft Dynamics functional consultant with extensive experience in delivering customized projects across various industries. My role as a Senior Implementation & Support Engineer at Fintech Group has honed my skills in conducting business analysis, user acceptance testing, and system customization. I pride myself on being detail-oriented and a team player, ensuring that projects are completed within budget and on time.

Throughout my career, I have successfully implemented and supported multiple versions of MS Dynamics, including AX 2009, AX 2012, and D365. My expertise extends to finance and procurement modules, where I have led training sessions and created workflows to enhance user experience. I am passionate about re-engineering business processes to identify opportunities for improvement and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Senior Implementation & Support Engineer

Current

Fintech Group MS Gold Partner

Oct 2013 - Present (11 years 11 months)

Conducted discovery and business analysis to gather project requirements, reviewing existing business processes and assessing system fit. Responsible for customization and training of MS D365 F&O, specializing in finance and procurement modules, and implementing/supporting MS Dynamics AX 2012 R2 & R3 and AX 2009.

AX 2012 Business Analysis Data Migration SQL Agile Methodology User Acceptance Testing

Intern

Sino Zimbabwe Cement Company

Aug 2010 - Aug 2011 (1 year)

Performed network troubleshooting and maintenance, including software configurations and Windows server installations. Provided systems administration and user support for ERP Sage Line 500, managing user profiles and network connectivity.

Software Configuration Windows Server Systems Administration ERP Sage Line 500

Education

Degrees, certifications, and relevant coursework

Midlands State University

Honors Degree, Information Systems

Completed an Honors Degree in Information Systems, gaining comprehensive knowledge in various aspects of information technology. The curriculum covered fundamental concepts and advanced topics relevant to modern information systems.