Open to opportunities

Faith Ashliegh Tendenguwo

@faithashlieghtendeng

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IT Business & Application Support Analyst specializing in SAP systems and enterprise support.

Zimbabwe

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What I'm looking for

I seek a role providing hands-on SAP/application support and system optimization, with opportunities to lead improvements, mentor users, and collaborate across technical and business teams.

I am a detail-oriented IT Business & Application Support Analyst with extensive experience supporting enterprise systems across Finance, Production, Sales, and HR. I specialize in SAP CRM, SAP S/4HANA Customer Management, ITSM/CHARM and ERP platforms, providing troubleshooting, configuration, and system monitoring.

I have led support and improvement initiatives, managed user accounts and access controls, developed UAT scripts and reporting dashboards, and created comprehensive documentation, SOPs, and training materials for both public and private sector clients.

I collaborate with technical teams, vendors, and business stakeholders to resolve issues, implement patches and upgrades, configure workflows and reports, and identify opportunities for automation and optimization to ensure reliable system operations.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst

Current

Twenty Third Century Systems & Tano Digital Solutions

Jan 2022 - Present (3 years 10 months)

Provided daily support and configuration for SAP CRM and S/4HANA Customer Management, improving uptime and resolving integration and data issues while leading UAT and delivering user training across multiple government and corporate clients.

CRM SQL UAT System Configuration Troubleshooting Documentation Change Management

Junior Business Analyst

Twenty Third Century Systems

Jul 2018 - Jun 2022 (3 years 11 months)

Provided day-to-day SAP CRM application support, performed configuration and ABAP-based testing, produced technical documentation, and supported end-user training to maintain system reliability.

CRM Testing Documentation User Training Troubleshooting Support

Business System Analyst

Sagehill Business Solutions

Sep 2021 - Feb 2022 (5 months)

Supported Palladium and Ivend ERP systems by resolving incidents, optimizing configurations, and producing blueprints and user manuals to improve process efficiency and system stability.