mercy wambugu

Currently working as a NetSuite Consultant, focusing on data migration, order fulfillment, and sales. I have gained extensive knowledge of NetSuite processes and improved my sales and customer service skills.

Gained extensive experience with NetSuite, focusing on data migration, order to cash, procure to pay processes, and sales. Participated in Suite Week to enhance sales skills and customer service.

As a Junior Data Annotation Specialist, I label and annotate data for AI training, make critical decisions on ambiguous content, and collaborate with team members to enhance project outcomes.

Responsible for accurately labeling data for AI training, making critical decisions on ambiguous content, and collaborating with team members to enhance project outcomes while adhering to data quality standards.

Engaged with clients to understand their operations and identify areas for improvement. Conducted data analysis and reporting, assisted in project management, and contributed to solution development while participating in continuous learning.

As a Junior NetSuite Consultant, I engaged with clients to understand their operations, conducted data analysis, and supported project management. I contributed to solution development and participated in continuous learning to enhance my skills.

Qualified leads and closed deals through effective communication and research. Provided valuable insights to product makers based on client needs.

Oversaw discussions in chat rooms, ensuring compliance with community standards and promoting user privacy while maintaining on-topic conversations.

In my role as a Telesales Representative, I qualified leads, closed deals, and provided valuable suggestions to the product team based on client needs.

As a Chat Moderator, I oversee discussions in chat rooms, ensuring compliance with community standards and maintaining a positive environment for users.

Identified client needs and proposed suitable solutions while ensuring high client satisfaction through excellent service delivery and mentoring new sales representatives.

As a Freelance Academic Writer, I researched various topics and composed academic articles, ensuring high-quality writing and adherence to guidelines.

In my role as a Customer Service Representative, I identified client needs, provided solutions, and maintained high satisfaction ratings through excellent service.

Researched and composed academic articles, papers, and guides while proofreading and editing documents for publication. Utilized scholarly material for various academic purposes.

Assisted in laboratory operations, performed examinations under supervision, and provided consultative services regarding laboratory procedures and test results.

As a Lab Assistant Intern, I assisted in laboratory operations, conducted experiments, and provided consultative services regarding laboratory procedures.

As a Cashier, I assisted customers with purchases, addressed their needs, and contributed to sales through effective customer interactions.

Managed customer transactions, assisted with product recommendations, and maintained a flexible schedule to meet business needs.

Planned and implemented engaging lessons, incorporated various teaching strategies, and communicated with parents and faculty to enhance student learning.

As a Computer Teacher, I planned and implemented lessons, engaged students in hands-on learning, and communicated effectively with parents and faculty.

Grade: Second Class Lower Division

Earned a Bachelor of Science degree in Zoology with a focus on Animal Physiology, graduating with a Second Class Lower Division.

Grade: C+

Completed high school education and obtained the High School Certificate with a score of C+.

Grade: 369

Completed primary education and obtained the Primary School Certificate with a score of 369.