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Mercy Toikumo

@mercytoikumo

Data Annotator at Hugo Technologies labeling images, videos, and text with contextual information for machine learning models.

Nigeria

Message

What I'm looking for

I'm seeking to contribute my expertise and enhance customer satisfaction as a valuable member of a dynamic team.

At Hugo Technologies, I label images, videos, text, and other data formats with contextual information that machine learning models can learn from. I work within team requirements to deliver accurate data annotation.

At Foodpluses, I handled inbound calls and order processing while working toward customer service team sales goals. I also built customer relationships and supported customer satisfaction.

At Philips Outsourcing, I handled incoming calls, assessed customer needs, and worked toward sales targets and call handling quotas. My background also includes administrative support at Bioresources Institute of Nigeria (BION) and supervised and unsupervised therapy sessions at Nigerian Women's Prison, Kirikiri.

Experience

Work history, roles, and key accomplishments

Current

Data Annotator

Current

Hugo Technologies

Apr 2024 - Present (2 years 6 months)

Data Annotation Specialist adept with data labelling, labelling elements of data (images, videos, text, or any other format) by adding contextual information which ML models can learn from and can be used as a database for future ML models. Possess strong attention to detail, strong research and development skills, and imaging.

Data Annotation Data Labeling Machine Learning Attention To Detail Research Teamwork

Brand Marketer

Weprint Package Promote (WPPP)

Jan 2023 - Dec 2023 (11 months)

Devised innovative strategies to enhance B2B sales effectiveness, conducted compelling cold calls and messages for lead generation, and executed targeted email marketing campaigns for consistent client communication.

B2B Sales Lead Generation Cold Calling Email Marketing Customer Relationship Management

Customer Success Expert

Foodpluses

Feb 2023 - Oct 2023 (8 months)

Efficiently handled high volumes of inbound phone calls, streamlined processing and fulfilment of both incoming and outgoing orders, and achieved personal and customer service team sales goals.

Customer Service Order Management Sales Communication Skills Relationship Building

Customer Service Representative

Philips Outsourcing

Mar 2021 - Sep 2022 (1 year 6 months)

Efficiently handled high volumes of incoming calls at Philips Outsourcing in Lagos State, identified and assessed customer needs to ensure satisfaction, and achieved sales targets and call handling quotas as part of the customer service team.

Customer Service Call Handling Sales Communication Skills Customer Satisfaction

Executive Assistant/Administrative Assistant Intern

Bioresources Institute of Nigeria (BION)

Jan 2019 - Jan 2021 (2 years)

Managed interview scheduling and assisted in the process, including overseeing background checks, ensured constant information flow among employees, clients, and executives, and provided administrative assistance while upholding and safeguarding legal requirements.

Administrative Support Interview Scheduling Background Checks Meeting Coordination Documentation

Assistant Counselling Psychologist (Intern)

Nigerian Women's Prison, Kirikiri

Jan 2017 - Dec 2017 (11 months)

Conducted supervised and unsupervised mass and individual therapy sessions, recorded and monitored inmates' information and conducted observations, and managed and facilitated therapy sessions effectively.

Therapy Counseling Psychology Record keeping Observation