Open to opportunities

Faith Rowland

@faithrowland

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Administrative and customer support professional improving operations and client relations.

Nigeria

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What I'm looking for

I seek a role where I can apply administrative and customer support expertise in a collaborative, process-focused team, with opportunities to streamline workflows and grow into advanced coordination or client-success responsibilities.

I am a proactive, detail-oriented administrative and customer support professional with over four years of experience across remote and in-office roles. I specialize in managing communications, scheduling, data entry, and client interactions while maintaining confidentiality and accuracy.

My background includes high-volume inbound/outbound calling, lead prequalification, executive inbox management, meeting coordination, and delivering multi-channel customer support. I have a track record of improving workflow efficiency and consistently meeting tight deadlines.

I hold a B.Sc. in Biochemistry and completed a Virtual Assistant Training Program (ALX), and I bring strong time management, critical thinking, and collaboration skills to roles that value reliability, clear communication, and process improvement.

Experience

Work history, roles, and key accomplishments

Cold Caller

Northstar Insurance Agency

Jan 2024 - Mar 2025 (1 year 2 months)

Conducted 500+ inbound and outbound calls daily to prequalify leads, verify medical and bank information, and consistently transferred 4–5 qualified leads per day to licensed advisors while maintaining accurate interaction logs.

Cold Calling Lead Qualification Customer Support Phone Communication Data Entry

Administrative Assistant

Ministry of Transportation

Feb 2023 - Oct 2023 (8 months)

Managed calls, official correspondence, and filing systems while supporting daily administrative operations to ensure workflow efficiency and confidentiality of documents.

Office Administration Records Management Confidentiality Scheduling Microsoft Office Google Workspace

Virtual Assistant

Kulenga Research Lab

Feb 2020 - Oct 2022 (2 years 8 months)

Managed executive email and calendars, scheduled meetings with agendas, tracked follow-ups, and provided customer support via phone, email, and live chat to maintain accurate records and support operations.

Calendar Management Scheduling Customer Support Data Entry Communication

Nursery Teacher

God’s Grace Montessori School

Aug 2017 - Mar 2019 (1 year 7 months)

Developed and delivered lesson plans to improve early literacy and communication skills, created inclusive classroom environments, and reinforced positive behavior for preschool students.

Lesson planning Early Childhood Education Classroom Management Child Development Communication