Faith Rowland
@faithrowland
Detail-oriented administrative and data management professional.
What I'm looking for
I am an administrative and data management professional with over five years of experience supporting remote teams, managing high-volume datasets, and maintaining accurate institutional records.
I have coordinated large-scale data collection and validation for medical and institutional records across multiple Nigerian states, established professional communication channels with hospitals, and improved data turnaround and completeness.
My background includes remote customer support, CRM management, and government administrative work where I improved document organization and retrieval efficiency while handling confidential information with compliance and accuracy.
I bring strong skills in data cleaning, records management, monitoring and reporting, and remote administrative support, and I consistently meet deadlines while ensuring quality and operational efficiency.
Experience
Work history, roles, and key accomplishments
Cold Caller / Customer Support
Northstar Insurance Agency
Jan 2024 - Mar 2025 (1 year 2 months)
Handled 500+ inbound/outbound calls daily to collect and verify medical and financial information, pre-qualify leads, and maintain detailed CRM records while ensuring accuracy and compliance.
Administrative Assistant
Ministry of Transportation
Feb 2023 - Oct 2023 (8 months)
Provided administrative and operational support, managed official correspondence and phone inquiries, and organized confidential government records to improve document retrieval efficiency.
Virtual Assistant
Kulenga Research Lab
Feb 2020 - Oct 2022 (2 years 8 months)
Provided remote executive and administrative support to research teams, managing inboxes, calendars, meeting schedules, agendas, and action-item tracking with zero missed deadlines.
Nursery Teacher
God’s Grace Montessori School
Aug 2017 - Mar 2019 (1 year 7 months)
Delivered structured lesson plans, maintained student records, and developed communication and organizational skills applied to administrative roles.
Education
Degrees, certifications, and relevant coursework
God’s Grace Montessori School
Nursery Teacher, Early Childhood Education
2017 - 2019
Completed nursery teaching role involving lesson planning, student record maintenance, and development of communication and organizational skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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