At Lifeline Children’s Hospital, I provide customer service to patients, parents, caregivers, and visitors, responding to enquiries and helping with their requests.
I handle inbound and outbound calls, process appointments and service requests, and direct enquiries to the appropriate department or staff member.
When customers raise concerns or complaints, I identify the issue, offer an appropriate solution, or escalate complex matters. I also maintain accurate, confidential customer and patient records.
Previously, at Imagine Global solution, I supported clients through the loan application and disbursement process, followed up on documentation, and kept application records up to date.
