Mercy Nyambura

I am a proactive and customer-focused professional with over 2 years of experience in customer service and administrative roles. My journey began with an internship at Nyeri County Referral Hospital, where I honed my skills in managing health records and supporting administrative processes. This foundational experience paved the way for my subsequent roles, including my position as a School Manager at Food for Education, where I oversaw the implementation of Tap2Eat payment solutions in schools, ensuring seamless adoption and user satisfaction.

Currently, I serve as a Customer Service Agent at Mathira Water and Sewerage Company, where I deliver exceptional service by addressing inquiries and complaints while collaborating with cross-functional teams. My commitment to improving customer satisfaction is evident in my ability to implement feedback-based service improvements, which have significantly enhanced the customer experience. I thrive in fast-paced environments and am adept at leveraging technology to streamline processes, making me a valuable asset to any team.