At Fastestcakes Logistics Company, I serve as a customer contact through phone, WhatsApp, Instagram, live chat, and in-person interactions. I provide information on products, pricing, orders, and delivery arrangements.
I handle complaints and service concerns, follow up with customers, and coordinate requests with logistics, production, and decoration teams. I also record feedback and prepare customer responses, announcements, and review replies.
At Oasis Healthcare Group, I served as a first point of contact for patients, visitors, and staff, supporting inquiries, appointments, billing, and front-office coordination. I documented feedback and follow-up actions and coordinated communication between departments.
I supported patient billing using Slade, Smart, and LCT systems. Earlier, as a Broadcast Journalism Intern (News Anchor & Reporter) at Ndurumeni TV, I anchored news bulletins, reported stories, and supported live broadcast production.
