Open to opportunities

Naftal Momanyi

@naftalmomanyi

Message

Resilient journalist with 3+ years of customer service experience.

Kenya

Message

What I'm looking for

I seek a dynamic role that allows me to leverage my communication skills and passion for customer service while contributing to community development.

I am a resilient and resourceful journalist with over three years of experience in the field. My journey has equipped me with exceptional communication skills and the ability to connect with diverse audiences. I have honed my craft as a news anchor and radio presenter, where I developed engaging content and delivered it with professionalism and flair.

In addition to my journalism background, I have a strong foundation in customer service, having worked as a guest relations officer and salesperson. My experience in these roles has allowed me to understand the importance of delivering legendary service and creating memorable experiences for clients. I am passionate about mentoring youth and have led outreach programs to support at-risk individuals, demonstrating my commitment to community engagement and personal growth.

Experience

Work history, roles, and key accomplishments

Current

Youth Leader Volunteer

Current

Harvest Family Organisation

Jul 2021 - Present (4 years 2 months)

Led outreach programs to mentor and support at-risk youth involved in drug abuse, indiscipline, and aimlessness. Provided guidance and counselling to help young people overcome addiction and develop positive life skills.

Leadership Mentoring Communication Counselling Community Outreach Conflict Resolution

Guest Relations Officer

Asyana Gardens

Dec 2024 - Mar 2025 (3 months)

Welcomed and assisted guests, ensuring a seamless check-in and check-out experience. Handled guest inquiries, special requests, and complaints to enhance overall satisfaction.

Customer Service Problem Solving Conflict Resolution CRM Tools Multitasking

Salesperson

Daylight Skincare

Feb 2022 - Oct 2023 (1 year 8 months)

Maintained client databases and scheduled guest appointments. Performed accounting duties, such as recording daily cash flow and preparing bank deposits, while also responding to customer inquiries and complaints.

Client Management Scheduling Accounting Customer Service Inventory Management Sales

Radio Presenter, News Anchor

Multimedia University Radio

Sep 2018 - Dec 2021 (3 years 3 months)

Hosted music and talk shows, pitching story ideas for trending topics and developing daily stories. Read news, sports, traffic, and entertainment reports, also writing and editing stories.

Radio Hosting News Anchoring Public Speaking Editing Journalism

Education

Degrees, certifications, and relevant coursework

Multimedia University of Kenya

Bachelor of Applied Communication, Applied Communication

Completed a comprehensive curriculum focused on applied communication principles and practices. Gained expertise in various communication fields, preparing for diverse professional roles.

Nyambaria School

Certificate of Secondary Education, Education

Achieved a Certificate of Secondary Education, demonstrating proficiency across various subjects. Developed foundational academic skills essential for higher education.

ST Matthews Primary School

Kenya Certificate of Primary Education, Primary Education

Obtained the Kenya Certificate of Primary Education, marking the completion of primary education. Acquired fundamental knowledge and skills in core subjects.