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Mercy GeraldMG
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Mercy Gerald

@mercygerald

Customer relations assistant at House of Elegance, supporting personalized sales and customer relationships.

Kenya
Message

At House of Elegance, I engaged directly with customers, shared product information, and supported their purchasing decisions. I also handled sales transactions and helped organize product displays.

At World Vision Kenya, Changamwe Area Programme, I supported community engagement, facilitated school-fee payments for vulnerable children, and mentored registered children through regular activities.

With Water Mission Kenya, I collected household and community data for water and sanitation projects, using digital tools for surveys and verifying GPS coordinates. I hold a Bachelor of Arts in Sociology from Technical University of Mombasa.

Experience

Work history, roles, and key accomplishments

House of Elegance logoHE

Sales Associate

House of Elegance

Aug 2025 - Sep 2026 (1 year 1 month)

Engaged directly with customers, providing product information and personalized assistance. Handled sales transactions and supported customer decision-making to improve satisfaction.

KI

Unit Manager

Kenya Alliance Insurance

Jun 2025 - Jul 2025 (1 month)

Oversaw unit operations within the insurance department, ensuring efficient service delivery and adherence to company policies. Coordinated sales and customer support activities related to insurance products.

Education

Degrees, certifications, and relevant coursework

Technical University of Mombasa logoTM

Technical University of Mombasa

Bachelor of Arts, Sociology

2021 - 2025

Grade: Second-class Upper division

Bachelor of Arts in Sociology, Second-class Upper division.

BS

Barazani Girls High School

Kenya Certificate of Secondary Education, Secondary Education

2017 - 2021

Kenya Certificate of Secondary Education (KCSE).

Tech stack

Software and tools used professionally

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