mercy elekima

Reviewed over 250 hours of call recordings monthly to ensure compliance, customer experience, and policy accuracy. Monitored and evaluated sales calls using internal QA dashboards and recording tools, delivering structured feedback to Advisors, Managers, and Underwriters for improved service delivery.

Prepared rolling budgets and monthly management variance reports for performance tracking. Successfully transitioned a pipeline palm subsidiary from a paper-based system to a fully organized, digitally integrated store process within six months.

Collected and documented inbound inquiries from beneficiaries using standardized data entry formats. Entered and categorized over 200 call evaluations and inquiry forms monthly with precision, ensuring accurate digital documentation and supporting data management in remote workflows.

Managed asset capitalization, inventory reconciliation, and payroll. Supported reporting, variance analysis, and inter-company reconciliations, and recommended and implemented a paperless documentation workflow.

Handled hotel finances, payroll, procurement, customer payments, and HR records. Resolved complaints, managed vendors, and improved service systems, leading to 63% sales growth.

Pursued certification with the Association of Chartered Certified Accountants, completing the Foundation Level (AB, MA, FA) and Skills Level (Corporate Business Law, TX, FR, AA, PM). This involved comprehensive study in accounting, finance, and business law.

Studied Business Administration at Ahmadu Bello University, Zaria, from 2009 to 2013. Gained foundational knowledge in business principles, management, and administration.