Ineba Inko-Tariah

Conducts quality assurance reviews and compliance audits to ensure adherence to policies and regulations. Monitors agent interactions, prepares audit reports, and trains staff on quality standards.

Managed high-volume customer interactions, resolving issues and translating complex banking processes into clear guidance. Ensured customer satisfaction through ownership and timely follow-up.

Managed budgeting, inventory, invoicing, and internal reporting. Conducted training for new hires on customer service protocols and provided administrative support to the CEO.

Hired, trained, and evaluated staff; managed departmental budgets. Ensured targets and KPIs were met and prepared strategic and financial reports for senior executives.

Managed customer acquisition and relationship building. Consistently exceeded monthly sales and loan recovery targets and acted as customer liaison.

Managed client relationships and maintained feedback loops. Recorded staff accounts, supported payroll preparation, and represented the company in meetings and events.

Handled all customer inquiries and service interactions. Managed petty cash, salary schedules, and financial records, and prepared sales reports and payment documentation.

Participated in administrative planning, support, and record handling. Contributed to urban planning data collection and organization.

Pursued a Post Graduate Diploma in Business Administration, enhancing skills in management and organizational operations.

Earned a Bachelor of Arts degree with a focus on Economics and Geography, developing analytical and research skills.