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Mercedes Hardin

@mercedeshardin

Director of Nursing and clinical transformation leader specializing in workflow optimization and quality improvement.

United States
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What I'm looking for

I’m looking to bring clinical transformation, quality improvement, and Epic-enabled workflow optimization to a team where I can scale operational excellence and support patients—while continuing my path toward Family Nurse Practitioner practice.

I’m a healthcare operations and clinical transformation leader with 10 years of progressive experience improving emergency medicine, public health emergency management, healthcare technology implementation, nursing education, and residential healthcare services.

I’m known for leading multidisciplinary teams, optimizing clinical workflows, implementing enterprise technology, and translating frontline clinical expertise into scalable operational improvements—while strengthening quality, regulatory compliance, and patient outcomes.

From serving as an Informatics Super User supporting enterprise Epic go-live for 20–30 emergency clinicians to directing residential healthcare operations and leading mobile COVID-19 testing initiatives for 50–100 patients daily, I bring practical leadership across clinical, pharmacy, educator, and technology partners—now building toward a Doctor of Nursing Practice as a Family Nurse Practitioner.

Experience

Work history, roles, and key accomplishments

BJ
Current

Emergency Department RN (PRN)

Baptist Medical Center Jacksonville

Jan 2023 - Present (3 years 6 months)

Provided emergency nursing care in a high-volume Emergency Department. Supported efficient care delivery using Epic and interdisciplinary collaboration.

DO
Current

Director of Nursing

Developmental Disabilities Residential Healthcare Organizati

Jan 2020 - Present (6 years 6 months)

Directed clinical operations for a licensed residential healthcare organization, supervising staff and supporting five residents. Managed medication management, quality assurance, regulatory compliance, and operational performance through interdisciplinary collaboration.

MS

Emergency Department Travel RN

Multiple U.S. Healthcare Systems

Jan 2018 - Jan 2024 (6 years)

Delivered emergency and trauma nursing services across multiple healthcare systems nationwide. Adapted rapidly to diverse workflows, EHR platforms, and organizational cultures.

UJ

Emergency Department RN (PRN)

UF Health Jacksonville

Jan 2018 - Jan 2019 (1 year)

Provided emergency nursing care within a Level I Trauma Center. Delivered clinical services in a high-acuity emergency setting.

BH

Emergency Department RN

Baptist Health

Jan 2016 - Jan 2018 (2 years)

Provided emergency nursing care while developing expertise in emergency operations and teamwork. Supported delivery of emergency services in a clinical team environment.

Education

Degrees, certifications, and relevant coursework

Walden University logoWU

Walden University

Doctor of Nursing Practice (DNP), Family Nurse Practitioner, Nursing

Currently pursuing a Doctor of Nursing Practice (DNP) with a Family Nurse Practitioner focus, expected to complete in 2028.

Chamberlain University logoCU

Chamberlain University

Bachelor of Science in Nursing, Nursing

Completed a Bachelor of Science in Nursing (BSN) at Chamberlain University in 2016.

Tech stack

Software and tools used professionally

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