Mercedes Dollano

Seasoned healthcare documentation specialist transcribing, editing, and auditing medical reports for nearly two decades, ensuring accuracy, compliance, and improved turnaround times.

Authored and implemented an 8-policy HIPAA framework, led production growth modeling and ASR migration, and managed cross-functional training and performance evaluation to improve scalability and compliance.

Conducted retrospective QA audits, resolved high-priority jobs, supervised shifts, and managed client correspondence for stat and trauma reports to maintain accuracy and turnaround requirements.

Designed production dashboards and schedules, coached staff to improve accuracy, and established tracking processes to ensure 98% compliance with quality and turnaround standards.

Delivered and designed customized training programs for medical transcriptionists, accelerating skill development and improving compliance with company quality standards.

Edited and polished medical transcripts to meet quality benchmarks and ensured accurate clinical documentation across specialties.

Produced precise medical transcripts from dictation, maintaining confidentiality and adherence to industry documentation standards.

Completed a Medical Transcription program focused on transcription standards, medical terminology, and documentation workflows.

Earned a Bachelor of Science in Food Technology with coursework in food science, processing, and quality control.