Open to opportunities

Ömer Bedenli

@merbedenli

Message

Sales operations and call center leader, driving revenue growth and better customer satisfaction.

Zimbabwe

Message

What I'm looking for

I’m looking for a challenging role in a dynamic, growth-oriented organization where I can leverage my leadership skills to drive revenue growth and build a customer-centric culture.

I’m a seasoned Sales and Call Center Manager with 10 years of experience building and leading high-performing sales teams. I’ve consistently exceeded sales targets by an average of 15% year-over-year while improving customer satisfaction scores by 10 points.

I’m experienced in sales operations and customer service leadership, with hands-on use of Salesforce, Zendesk, and Mindy Support. I also bring practical experience in data work through my roles as an Audio Transcriber and Data Annotator, and I’m motivated to use my leadership skills to drive revenue growth and cultivate a customer-centric culture.

Experience

Work history, roles, and key accomplishments

Current

Audio Transcriber

Current

Sigma AI

Perform audio transcription and data annotation tasks to support AI training workflows and transcription accuracy. Continuing in this role.

Audio Transcription Data Annotation Quality Assurance AI Training Data Documentation

Customer Service Specialist

Teleperformance

Provided customer service support in a call-center environment for 1 year, handling inquiries and assisting customer resolution workflows.

Customer Service Call Center Support Communication Skills

Operation Manager

Tor Holding

Managed sales operations for 1 year, exceeding sales targets by an average of 15% year-over-year and improving customer satisfaction scores by 10 points through process and team leadership.

Sales Operations Team Leadership KPI Tracking Salesforce Zendesk Customer Satisfaction Sales Methodologies Process Improvement