Open to opportunities

Mengbo Fan

@mengbofan

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IT analyst specializing in identity, onboarding, and enterprise tooling.

United States

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What I'm looking for

I seek a role where I can optimize onboarding and identity workflows, collaborate cross-functionally, drive automation, and contribute to security and operational efficiency in a remote-friendly, process-oriented team.

I am a results-driven Information Technology Analyst with proven experience supporting SaaS and enterprise environments, administering identity and collaboration platforms, and improving onboarding and lifecycle processes.

At StrongDM and ID.me I led initiatives to revamp employee onboarding using Jira Service Management and automation (Tines), administered Okta and Google Workspace, and maintained SLA compliance while supporting global, remote teams. I also contributed to cybersecurity testing, Jamf improvements, and developed SOPs and training to reduce downtime and standardize workflows.

I prioritize documentation, cross-team collaboration, and scalable processes to improve operational efficiency and user experience, and I bring strong analytical skills and hands-on experience with tools like Slack Enterprise Grid, Salesforce, Splunk, and AWS.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Analyst

Current

StrongDM

May 2025 - Present (9 months)

Provide enterprise-level IT support for a remote SaaS organization; administered Okta and Google Workspace, revamped onboarding using Jira Service Management and Tines to reduce onboarding time, and documented SOPs to improve internal request handling.

Okta Google Workspace Service Management Tines Slack Enterprise Grid SSO

Lead Information Technology Analyst

ID.me

Feb 2021 - May 2025 (4 years 3 months)

Led IT onboarding and support during rapid headcount growth (350→3,000+), maintained 100% SLA compliance across nights/weekends, and contributed to macOS testing, vulnerability patching, and Jamf security enhancements.

Jamf Okta G Suite Cisco Meraki Jira Confluence Onboarding SLA Management

Desktop Support Technician

CompuCom MITRE

Jan 2020 - Feb 2021 (1 year 1 month)

Provided Tier 1 desktop support with 100% SLA compliance, supported employee lifecycle and onboarding processes, and assisted with macOS testing, vulnerability patching, and Jamf security improvements.