Melvin Davis
@melvindavis
I’m an IT Support Specialist who solves hardware, networking, and security issues with fast, customer-focused troubleshooting.
United StatesWhat I'm looking for
I’m a technical support and field service professional transitioning from hands-on locksmithing and facilities/security work into reliable IT support. I deliver Tier 1–2 help with OS reinstalls, malware removal, PC tune-ups, and performance diagnostics, while clearly explaining fixes to non-technical users.
In my current role, I troubleshoot Wi‑Fi and network connectivity, install smart home and security devices, and optimize systems for residential and small business clients. I also bring extensive on-site experience—diagnosing problems under pressure, using dispatch platforms for accurate service documentation, and installing and maintaining electronic locking systems and keyless entry solutions.
Experience
Work history, roles, and key accomplishments
Locksmith & Roadside Technician
Pop-A-Lock
Feb 2025 - Present (1 year 1 month)
Diagnose and resolve automotive and residential lockout issues using systematic troubleshooting. Install and maintain electronic locking and keyless entry systems, provide jump-start and battery diagnostics, and maintain service documentation via digital dispatch.
IT Support Specialist
Hellotech
Jun 2021 - Present (4 years 9 months)
Provide Tier 1–2 IT support, including malware removal, OS reinstalls, and system performance optimization. Troubleshoot Wi-Fi and network connectivity issues and install smart home and security devices while communicating technical solutions to non-technical users.
Emergency Roadside Technician
Allstate Good Hands Network
Nov 2021 - Feb 2025 (3 years 3 months)
Respond to roadside service calls to resolve lockouts and complete jump starts, tire changes, and fuel delivery. Use diagnostic equipment to assess battery performance, manage dispatch requests efficiently, and maintain top-tier customer service.
Facilities Engineer & Security Ambassador
Live! Casino & Hotel
Sep 2012 - May 2021 (8 years 8 months)
Perform preventive and on-demand maintenance to troubleshoot facility systems and equipment. Support security and IT teams with access control and building systems operations to ensure safe, efficient environments for staff and guests.
Education
Degrees, certifications, and relevant coursework
Howard High School
High School Diploma, Secondary Education
Earned a High School Diploma from Howard High School in Ellicott City, MD.
Anne Arundel Community College
A+ and Network+ Coursework, IT Support and Networking
Completed A+ and Network+ coursework at Anne Arundel Community College.
Penn Foster
Locksmith Career Diploma, Locksmithing
Completed a Locksmith Career Diploma program through Penn Foster.
Technical Support Fundamentals (Completed), IT Support
Completed Google Technical Support Fundamentals training.
Bits and Bytes of Computer Networking (Completed), Computer Networking
Completed Google Bits and Bytes of Computer Networking training.
Availability
Location
United StatesAuthorized to work in
Job categories
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