Meltem Ceren Ulusoy
@meltemcerenulusoy
Customer support specialist and translator with strong problem-solving skills.
TurkeyWhat I'm looking for
As a dedicated customer support specialist and translator, I thrive in dynamic environments where effective communication is key. Currently, I work at Nese Jewelry in Istanbul, where I manage customer relations through social media, handle incoming orders, and translate content for our website. My ability to adapt and solve problems has been instrumental in ensuring customer satisfaction and smooth operations.
Previously, I served as a welcoming hostess at Mike’s Seafood in New Jersey, where I honed my skills in customer service by greeting guests, taking orders, and addressing complaints. My experience in customer support extends to Vira Kagit Tekstil, where I translated communications between Russian and Turkish, further enhancing my linguistic capabilities and cultural understanding.
Experience
Work history, roles, and key accomplishments
Customer Support + Translator
Nese Jewelry
Jan 2023 - Present (2 years 4 months)
Responsible for customer relations through social media, handling incoming orders, and translating website content. Focused on both domestic and international communication.
Customer Support + Translator
Nese Jewelry
Jan 2023 - Present (2 years 4 months)
Responsible for customer relations through social media, handling incoming orders, and translating website content. Engaged in communication both domestically and internationally, addressing inquiries effectively.
Welcoming Hostess
Mike’s Seafood
May 2022 - Nov 2022 (6 months)
Greeted customers, took orders, ensured a welcoming atmosphere, and handled complaints to enhance customer satisfaction.
Customer Support + Translator
Vira Kagit Tekstil Ins. San. ve Tic. A.S.
Feb 2021 - Apr 2022 (1 year 2 months)
Translated meetings and communications from Russian and English to Turkish, while also providing customer support through emails and phone calls.
Welcoming Hostess
Mike’s Seafood
May 2022 - Nov 2022 (6 months)
Greeted customers, took orders, ensured a welcoming atmosphere, and handled complaints to enhance customer experience.
Customer Support + Translator
Vira Kagit Tekstil Ins. San. ve Tic. A.S.
Feb 2021 - Apr 2022 (1 year 2 months)
Translated meetings and communications from Russian and English to Turkish while providing customer support for inquiries.
Education
Degrees, certifications, and relevant coursework
IUIstanbul Aydin University
Bachelor of Arts, Translation and Interpreting
2018 - 2023
Studying Russian translation and interpreting teaches students to accurately translate and interpret between Russian and another language, both in written and spoken forms.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Job categories
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