Melody Crandell

Scheduled MRIs and obtained prior authorizations by connecting with various insurance companies and utilizing multiple platforms. Maintained strong relationships with patients, staff, and management while securing authorizations for a wide range of insurance providers.

Managed front desk operations, including running insurance verifications and requesting referrals from the VA and other required insurances. Handled patient check-ins/outs, answered phones, assisted with billing inquiries, and efficiently managed the schedules for two doctors.

Conducted insurance verifications for various providers and managed patient, provider, and insurance inquiries, often achieving first-call resolution. Built professional relationships, scheduled appointments, resolved billing and supply issues, and obtained necessary equipment authorizations.

Performed packaging of orders and products, ensuring quality control by checking for impurities. Contributed to overall warehouse operations in a small business environment, assisting wherever needed.

Began as a Clinical Support Representative, handling authorization requests and denials for health plans. Promoted to Team Lead, overseeing a team of 10, ensuring work diligence, minimal errors, and training new agents while managing authorization updates and information gathering.

Provided comprehensive care for six clients weekly, encompassing grocery shopping, transportation to doctor appointments, and assistance with cleaning. Supported daily hygiene and other essential personal care needs.

Delivered direct care to developmentally disabled adults within a group home setting, working extended shifts. Responsibilities included training new employees, administering client medications, and assisting with daily ADLs.

Currently enrolled as a future nursing student. Actively pursuing foundational coursework to prepare for a nursing degree program.

Grade: 3.4 GPA

Undertook studies as a Bachelor of Science in Nursing (BSN) student. Achieved a strong academic standing with a 3.4 GPA during the program.

Grade: 3.6 GPA

Activities and societies: Phlebotomy, Microsoft Office, Billing and Coding, Medical Terminology, Clinical Lab Experience

Obtained an Associate’s degree with a commendable 3.6 GPA. Key coursework included Phlebotomy, Microsoft Office, Billing and Coding, Medical Terminology, and Clinical Lab Experience.