Open to opportunities

Melody Capahi

@melodycapahi

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Experienced physical therapist with a strong background in business operations.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my healthcare expertise and operational management skills in a dynamic environment.

I am a dedicated Physical Therapist with over 21 years of diverse experience in business operations and healthcare consulting. My journey has equipped me with a unique blend of clinical expertise and managerial skills, allowing me to adapt seamlessly to various roles within the corporate environment. I have successfully handled support operations, marketing, inventory management, and data analytics, ensuring that processes are efficient and effective.

Throughout my career, I have taken on roles such as Project Management Officer, where I focused on improving operational processes and supporting marketing initiatives. My recent experience as an Operations Manager at Don Macchiatos has further honed my skills in overseeing daily operations while also engaging with clients as a barista. I am passionate about system navigation and continuously seek to enhance my knowledge and skills in every aspect of my work.

Experience

Work history, roles, and key accomplishments

Operations Manager

Don Macchiatos Coffee Shop

Feb 2024 - Present (1 year 5 months)

Oversees the daily operations of the coffee shop, acting as both an Operations Manager and a Barista. Manages all aspects of the business to ensure smooth functioning.

Operations Management Barista Skills Customer Service Business Operations Team Leadership

Courier

Lazada

May 2021 - Present (4 years 2 months)

Responsible for sorting parcels within the Lazada Warehouse and delivering items to clients. Managed daily payment remittances and coordinated with agents.

Logistics Inventory Management Customer Service Coordination

Healthcare BPO Consultant

TriValley Orthopedics

Jan 2021 - Present (4 years 6 months)

Managed call monitoring, agent training, and protocol documentation for healthcare accounts. Conducted agent assessments, managed reports, and handled coordination, including answering client calls as needed.

Healthcare Consulting Customer Support

Junior Manager

Smart Communications

Jan 2001 - Present (24 years 6 months)

Managed the support operations for the company's Premium Brand, overseeing business process creation and inventory management using SAP. Served as a Project Management Officer, focusing on process improvements and supporting marketing initiatives through reports and coordination.

SAP Project Management Inventory Management Business Processes Data Analytics

Education

Degrees, certifications, and relevant coursework

Informatics Computer

Bachelor of Science, Physical Therapy

Completed a Bachelor of Science in Physical Therapy. This program provided a comprehensive understanding of human anatomy, physiology, and therapeutic techniques.