Open to opportunities

Adz Fam

@adzfam

Occupational therapist focused on rehabilitation and patient-centered care with strong communication and coordination skills.

Philippines

Message

What I'm looking for

I seek rehabilitation or CBR roles where I can apply occupational therapy expertise to support patient recovery, work within interdisciplinary teams, and grow into clinical education or leadership in a compassionate organization.

I am an occupational therapist with extensive rehabilitation experience, having led a rehab facility as OT Head and served as OT faculty and senior-level coordinator. I have provided direct patient care across clinical and community-based rehabilitation settings and adapted clinical skills into medical administration and remote healthcare support.

I combine strong interpersonal and communication abilities with attention to detail, persistence, creativity, and resourcefulness to help clients regain optimal function. I seek opportunities to contribute clinical expertise, interdisciplinary coordination, and training to improve patient outcomes.

Experience

Work history, roles, and key accomplishments

Healthcare Virtual Assistant

Freelance

Jul 2023 - Dec 2024 (1 year 5 months)

Delivered remote healthcare support including medical scheduling, patient follow-up, and administrative tasks for multiple clients through 2024.

Virtual Assistance Medical Scheduling Data Entry Communication

Medical Secretary

UCMed

Nov 2022 - Feb 2023 (3 months)

Performed medical secretarial duties including patient coordination, records management, and departmental documentation during a short-term engagement.

Medical Administration Scheduling Records Management Patient Coordination Communication MS Office

Healthcare Virtual Assistant

Freelance

Jul 2021 - Jul 2022 (11 months)

Provided remote healthcare administrative support including appointment scheduling, patient communication, and medical data entry for clients.

Virtual Assistance Medical Administration Scheduling Data Entry

Medical Secretary

UCMed

Apr 2018 - Oct 2018 (6 months)

Served as Medical Secretary in the ANES department managing scheduling, documentation, and patient coordination to support clinical workflows.

Medical Administration Scheduling Clinical Documentation Patient Coordination Communication MS Office

Senior Process Associate

Cognizant

Jan 2013 - Apr 2014 (1 year 3 months)

Handled customer service processes and escalations as a Senior Process Associate in a high-volume BPO environment, maintaining service quality and response SLAs.

Customer Service Process Improvement BPO Communication CRM Troubleshooting MS Office

OT Faculty & Senior Level Coordinator

Velez College

Jun 2012 - Oct 2012 (4 months)

Taught occupational therapy curriculum and coordinated senior-level clinical placements, ensuring student competency and program delivery during the term.

Clinical Education Curriculum Development Coordination Teaching

Head of Occupational Therapy

Tuburan sa Paglaum, Inc.

Aug 2008 - Apr 2011 (2 years 8 months)

Led the rehabilitation facility as Head of Occupational Therapy, overseeing patient care and therapy program delivery across services from 2008–2011.

Rehabilitation Patient Care Program Management Clinical Assessment Care Coordination

Health Insurance Associate

Wipro

Nov 2014 - Present (10 years 10 months)

Processed health insurance transactions and supported policy administration within back-office operations to ensure accurate claims handling.

Health Insurance Claims Processing Data Entry Compliance Customer Service MS Excel

Education

Degrees, certifications, and relevant coursework

Velez College, College of Occupational Therapy

Bachelor of Science in Occupational Therapy, Occupational Therapy

2001 - 2008

Activities and societies: Clinical internships at Cebu Velez General Hospital, VSMMC OPD, VSMMC Psyche Ward, Zapatera Elementary (SpEd), and CIM-CMSS-Rehab.

Earned a Bachelor of Science in Occupational Therapy from Velez College from 2001 to 2008.