Open to opportunities

Melly Moo

@mellymoo

Message

I am an administrative and customer support professional skilled in technical troubleshooting and client relations.

United States

Message

What I'm looking for

I’m seeking a remote or hybrid administrative role where I can apply technical troubleshooting, multi-system coordination, and empathetic customer support to streamline operations and drive client satisfaction.

I am a detail-oriented administrative and customer service professional with 18+ years supporting high-volume environments. I deliver technical troubleshooting, inbound call handling, and empathetic client service to maintain high satisfaction.

Since 2020 I have owned and operated a virtual assistant business providing appointment scheduling, inbox management, client intake coordination, software troubleshooting, and training. I also served as Chief Admin Officer & HR Coordinator (2023–2025), managing multiple client accounts, coordinating interviews, and maintaining applicant tracking across systems. In long-term executive assistant roles I managed scheduling, records, compliance, vendor coordination, and document tracking.

I am skilled with Microsoft Office, Google Workspace, CRM systems, SharePoint, Zoom, Trello, and Dropbox, and I excel at multi-system navigation, time management, and clear written and verbal communication. I seek roles where I can streamline operations, coach clients on tools, and sustain exceptional service levels.

Experience

Work history, roles, and key accomplishments

Current

Freelance Virtual Assistant

Current

Generations of Service by Melody

Jan 2020 - Present (5 years 8 months)

Provide virtual administrative and technical support to clients, managing appointment scheduling, inboxes, and client intake while troubleshooting software and delivering training on web-based tools. Maintain accurate records and prompt communication to ensure high client satisfaction.