MW
Open to opportunities

Melissa White

@melissawhite1

Solution-driven professional with strong customer service skills.

South Africa
Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive and dynamic environment, where I can continue to learn and grow professionally.

I am a dedicated and solution-driven individual, currently working as a Frontliner at Spec-Savers Wonderpark. My role involves assisting patients with their queries, managing appointments, and ensuring a smooth experience from check-in to collection of glasses. I pride myself on my punctuality and ability to adapt quickly to new environments, making me a valuable team member.

In addition to my current position, I have experience as a part-time Assistant Agent at Kedanet Properties, where I effectively communicated with clients and assisted tenants with lease agreements and account activations. My strong listening skills and commitment to customer service have allowed me to address tenant complaints promptly, ensuring satisfaction and retention.

Experience

Work history, roles, and key accomplishments

SW
Current

Frontliner

Spec-Savers Wonderpark

Aug 2024 - Present (11 months)

Assisted patients with queries, appointments, and check-ins, ensuring all details were captured accurately. Handled medical aid confirmations, pre-screening with specialized equipment, and assisted with frame selections, quotations, invoicing, and payments.

Education

Degrees, certifications, and relevant coursework

IH

IMPAQ ONLINE HOMESCHOOLING

Matriculated, General Studies

Completed high school education through an online homeschooling program. Focused on a comprehensive curriculum to prepare for further studies and career opportunities.

Tech stack

Software and tools used professionally

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Melissa White - Frontliner - Spec-Savers Wonderpark | Himalayas