Melissa Walls

I’m a Results-driven Employee Benefits Account Manager with 11+ years of experience managing client relationships, coordinating with insurance carriers, and supporting business growth. I’m known for delivering exceptional customer service, meeting tight deadlines, and staying detail-oriented in fast-paced environments.

At Houchens Insurance Group, I manage and retain a portfolio of employee benefits clients to ensure high satisfaction and long-term relationships. I serve as a key liaison between clients, insurance carriers, and internal producers, while developing and presenting customized benefit proposals that support client needs and business growth.

I also coordinate marketing efforts for new and existing opportunities, maintain accurate client records, and ensure timely communication across stakeholders. Earlier, as an Administrative Assistant with Kelly Services (Houchens Insurance Group), I supported business development through high-volume inbound calls, outbound calls, quoting/applications, client onboarding, and lead tracking.