At SportsVision, I build pre-opening and launch roadmaps for new gyms and wellness centers, including milestones, staffing, and go-live readiness. I also design organizational structures, job descriptions, and SOPs for client teams.
At Miami Fitness Factory, I directed operations and commercial performance across four branches. I led member retention and customer experience initiatives, and built a Google Sheets commission-tracking system to improve accuracy and speed.
At Champs Fitness Development Center, I supervised and trained customer service teams, implemented service improvements that increased customer loyalty, and exceeded sales targets through consultative selling. I progressed from customer service representative to sales representative and customer excellence manager.
