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MR@melissarios
Bilingual customer support agent with expertise in risk management.
ColombiaI am a bilingual professional with extensive experience in risk management and customer service for leading payment processor platforms like Stripe. My degree in foreign languages and my background as an English instructor have refined my intercultural communication skills, enabling me to understand and anticipate the needs of global clients.
Within Stripe's risk management team, I manage risks associated with international transactions, analyzing fraud patterns and implementing preventive measures to protect users and the platform. Additionally, I assist users with verifying their businesses and identities, request necessary documentation, and resolve issues to streamline the process.
As an English instructor, I have a proven track record in guiding students of all levels to achieve language proficiency. I am committed to creating a positive and inclusive learning environment that fosters growth and ensures every student’s success in mastering the language.
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Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Teleperformance
Dec 2021 - Present (3 years 11 months)
As a Bilingual Customer Support Agent in the Risk Management Department at Teleperformance, I analyze fraud patterns and implement preventive measures for international transactions on platforms like Stripe. I assist users with business verification, resolve issues, and handle suspicious accounts, ensuring a secure user experience.
Comfenalco Antioquia
Jan 2018 - Jan 2019 (11 months)
I taught English as part of a Cultural Exchange Program, focusing on diverse learners from various backgrounds. My role involved creating engaging lesson plans and fostering a positive learning environment to help students achieve language proficiency.
Marina Orth Foundation
Jan 2017 - Jan 2018 (1 year)
As an English Instructor for the Step By Step project, I provided language instruction to elementary students in vulnerable communities. I tailored lesson plans to meet the needs of young learners and contributed to the project's social objectives.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Foreign Languages
2017 -
Bachelor degree in foreign languages, focusing on developing intercultural communication skills and language proficiency.
High School Diploma, General Education
2010 - 2018
High School Diploma, providing foundational education and skills necessary for further studies.
Software and tools used professionally
ColombiaYou can contact melissa and 90k+ other talented remote workers on Himalayas.
Message melissa
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