Open to opportunities

melissa rios

@melissarios

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Bilingual customer support agent with expertise in risk management.

Colombia

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What I'm looking for

I seek a role that values creativity and innovation in customer support.

I am a bilingual professional with extensive experience in risk management and customer service for leading payment processor platforms like Stripe. My degree in foreign languages and my background as an English instructor have refined my intercultural communication skills, enabling me to understand and anticipate the needs of global clients.

Within Stripe's risk management team, I manage risks associated with international transactions, analyzing fraud patterns and implementing preventive measures to protect users and the platform. Additionally, I assist users with verifying their businesses and identities, request necessary documentation, and resolve issues to streamline the process.

As an English instructor, I have a proven track record in guiding students of all levels to achieve language proficiency. I am committed to creating a positive and inclusive learning environment that fosters growth and ensures every student’s success in mastering the language.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Support Agent

Current

Teleperformance

Dec 2021 - Present (3 years 5 months)

As a Bilingual Customer Support Agent in the Risk Management Department at Teleperformance, I analyze fraud patterns and implement preventive measures for international transactions on platforms like Stripe. I assist users with business verification, resolve issues, and handle suspicious accounts, ensuring a secure user experience.

Risk Management Fraud Analysis Customer Service Problem Solving Communication Skills Payment Processing Dispute Resolution Analytical Thinking

English Instructor

Comfenalco Antioquia

Jan 2018 - Jan 2019 (11 months)

I taught English as part of a Cultural Exchange Program, focusing on diverse learners from various backgrounds. My role involved creating engaging lesson plans and fostering a positive learning environment to help students achieve language proficiency.

Lesson planning Interpersonal Skills Classroom Management Student Engagement Curriculum Development

English Instructor

Marina Orth Foundation

Jan 2017 - Jan 2018 (1 year)

As an English Instructor for the Step By Step project, I provided language instruction to elementary students in vulnerable communities. I tailored lesson plans to meet the needs of young learners and contributed to the project's social objectives.

Lesson planning Community Engagement