Stefany Guerra

I am a resourceful and proactive professional with three years of experience in customer service and risk support. My journey began at Teleperformance, where I worked as a Risk Agent for Stripe. In this role, I analyzed and mitigated potential risks associated with payment processing, investigated fraudulent transactions, and collaborated with various teams to implement effective risk prevention strategies. My efforts contributed significantly to the security and trustworthiness of Stripe's payment processing system.

Prior to my role at Teleperformance, I worked as an Appointment Setter at Centrum Health, where I managed and scheduled medical appointments using Electronic Medical Records (EMR) systems. I provided personalized assistance to patients, ensuring their inquiries about health insurance and medical procedures were addressed. My attention to detail and commitment to maintaining organized medical records in compliance with privacy regulations were key to optimizing patient care.