Open to opportunities

Allison Ettenger

@allisonettenger

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Administrative professional with experience managing calendars, records, claims, and high-accuracy data.

United States

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What I'm looking for

I’m looking for an office/administrative role where I can own day-to-day coordination—calendars, records, mail, and high-accuracy data—while supporting teams with compliance-minded work, meeting coordination, and clear communication.

I’m an administrative professional who thrives on “daily office management”—I handle answer phones/emails, greeting guests, and receipt and distribution of incoming/outgoing mail, while keeping priorities and timelines on track. In roles like Bank of America’s Administrative Assistant III, I supported leadership with daily management of Director’s calendar, meeting coordination, and mail logging using a manual tracker.

Previously, I brought process-accuracy to patient and claims work at OMS Practice Management, LLC, where I reviewed and processed provider claims to clearinghouses, audited explanation of benefits, and researched denied and rejected EOBs to ensure proper posting and generate patient statements. I also supported compliance by assisting with human resources assignments, including policy and procedure generation and HIPAA compliance standards, and I’ve continued service-focused support as a PE/Instructional Aide in general education and physical education settings.

Experience

Work history, roles, and key accomplishments

Current

PE/Instructional Aide

Current

Village Tech Schools

Feb 2026 - Present (4 months)

Assist with physical education instruction for pre-K through 8th grade and support students in general education classrooms. Help coordinate day-to-day class support tasks to ensure smooth learning experiences.

Physical Education Instruction In Classroom Support Pre K–8 Support Lesson Assistance Student Support Communication Child Development

Administrative Assistant I

Texas Department of Family and Protective Services

Sep 2024 - Jan 2026 (1 year 4 months)

Managed daily office operations including phone/email support, guest greeting, and mail receipt and distribution. Monitored new cases, assigned them to investigators, and submitted records requests to police departments.

Office Administration Phone Support Guest Reception Case Assignment Administrative Documentation Microsoft Office

Administrative Assistant III

Bank of America

Jan 2023 - Apr 2024 (1 year 3 months)

Managed a director’s calendar daily and coordinated meeting scheduling. Handled mail receipt and distribution using a manual tracking process and supported employee engagement activities.

Meeting Coordination Mail Logging Microsoft Word Microsoft Excel Concur Ariba Employee Engagement

Development Assistant

Capital Health

Nov 2019 - Jan 2023 (3 years 2 months)

Provided daily office management and development support, including answering phones/emails, managing supplies, and greeting guests. Processed check requests and purchase orders, managed calendars, processed donations, and supported special events.

Development Office Support Check Requests Meeting Minutes Microsoft Word Microsoft Excel

Admin Assistant & Patient Accounts

OMS Practice Management

Jan 2007 - Jun 2020 (13 years 5 months)

Reviewed and accurately processed provider claims to clearinghouses, including patient demographics and provider documentation. Audited explanations of benefits to ensure proper posting, generated patient statements, and researched denied or rejected EOBs.

Claims Processing Clearinghouse Submissions EOB Auditing Denied EOB Research

Licensed Cosmetologist & Makeup

Reflections Hair Salon

Mar 2007 - Oct 2016 (9 years 7 months)

Assisted cosmetology operators and supported salon operations. Applied makeup for weddings, proms, and other events while providing strong customer service as a licensed cosmetologist.

Cosmetology Customer Service Event Makeup Salon Assistance Cosmetologist client support Professional communication