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Melissa Mendenilla

@melissamendenilla

Administrative assistant at Sunrise Ventures LLC who handled high-volume inquiries and coordinated customer follow-up.

At Sunrise Ventures LLC, I served as an Administrative Assistant, Marty Mows, managing high-volume calls and emails and helping customers reach the right staff member. I also resolved inquiries, documented details, and coordinated follow-up or referrals.

At Blackwood Associates Inc., I facilitated purchase orders and served as a point of contact for cybersecurity equipment. During COVID-19 restrictions, I was the sole in-office representative assisting visitors.

At Nordstrom, Inc., I created a communications training manual and trained incoming operators on call handling, message delivery, and escalation procedures. I also coordinated storewide communications during emergencies and safety incidents.

My Nordstrom work included customer service, front-desk support, and store administration. I received the Customer Service Support All-Star Award twice, and I hold an associate degree in General Studies with a Computer Information Concentration from Anne Arundel Community College.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Sunrise Ventures LLC

Sep 2024 - Oct 2025 (1 year 1 month)

Maintained office supply inventory, managed high-volume phone calls and emails, resolved client questions, and served as primary front-desk contact. Prepared and edited correspondence, reports, and other documents.

Inventory Management Phone Systems Email Management Customer Service Frontdesk Documentation Preparation Correspondence Microsoft Office

Purchasing Lead / Front Desk

Blackwood Associates Inc.

Apr 2021 - Jul 2021 (3 months)

Served as in-house purchase order facilitator and point of contact for cybersecurity equipment. Built relationships with order-processing counterparts and acted as sole in-office representative during COVID-19 restrictions.

Purchasing Purchase Order Vendor Relations Frontdesk Customer Service Security Hardware

Kids Wear and Kids' Shoes Sales Associate

Nordstrom, Inc.

Feb 2015 - Jun 2020 (5 years 4 months)

Advised customers on car seats and strollers as a Certified Baby and Kids Gear Specialist and led shoe-tying lessons as a Certified Shoe Fit Specialist. Supported events, protected confidential information, and served as a personal shopper.

Customer Service Sales Product Knowledge Child Car Safety Seat Knowledge Shoe Fitting Event Support Confidentiality Personal Shopping

Communications Lead / Customer Service Representative

Nordstrom, Inc.

Jul 2009 - Feb 2015 (5 years 7 months)

Provided coordinated customer and administrative support to store leadership, Loss Prevention, and the Customer Service team. Created a communications training manual and trained incoming operators on call handling and escalation procedures.

Customer Service Communication Skills Training Call Handling Escalation Procedures Administrative Support Loss Prevention

Interim Store Administrator

Nordstrom, Inc.

Aug 2014 - Oct 2014 (2 months)

Completed daily administrative tasks for the Store Manager and supported Human Resources hiring needs.

Administrative Support Human Resources Support Store Operations

Store Administrator

Nordstrom, Inc.

Apr 2006 - May 2008 (2 years 1 month)

Provided administrative support to the Store Manager and other store leaders. Coordinated meetings, processed invoices and expense vouchers, and prepared daily, weekly, and monthly reports.

Administrative Support Meeting Coordination Invoice Processing Expense Reporting Report Preparation Microsoft Office