Melissa Maddox

I've built more than 20 years of retail customer service experience, keeping high-volume checkout lines moving while making customers feel genuinely taken care of.

At Casey's General Store, I processed cash, credit, and digital payments accurately, trained new cashiers on POS operations and service standards, and exceeded add-on sales targets through upselling. I also handled returns, refunds, pricing concerns, opening and closing duties, and earned top mystery shopper scores through personalized service.

At Salvation Army, I managed register operations, daily sales reconciliation, end-of-day reporting, team onboarding, and a new POS-system implementation that improved checkout accuracy. Earlier at Blockbuster, I supported high-traffic checkout, customer recommendations, membership inquiries, returns, and inventory management.

I'm also fluent in AI prompt engineering and generative model workflows, including RLHF, text-to-image, and fine-tuning. I bring fast typing, content creation, Microsoft Office, Google Suite, Canva, and Adobe Creative Suite skills to customer-focused work.