Lakeisha Jeter

Delivers compassionate in-home care to individuals with special needs, ensuring their safety and well-being under adult supervision. Executes a range of required duties as directed by guardians to support the daily living activities of clients.

Manages financial and donor records, ensuring accuracy and timely generation of reports to support executive decision-making. Oversees human resources functions, including payroll processing and coordination of employee onboarding documentation. Maintains and utilizes the Network for Good database for tracking and acknowledging donations, generating development reports, and supporting fundraising

Managed the requisition process and monitored purchase order statuses to facilitate timely invoicing. Coordinated onboarding logistics for new hires and transfers, including systems, software, and hardware access, utilizing a checklist to ensure comprehensive information gathering. Provided technical administrative support in procurement processes, asset control management, and supplier relationsh

Assisted in compiling employee information for system, software, and hardware access needs, improving the accuracy of account management processes. Managed the creation and deactivation of user accounts for new hires, transfers, and terminations, maintaining system security and data integrity. Troubleshoot and resolve a variety of software and hardware issues, ensuring operational efficiency and u

Identified and resolved a wide range of software and hardware issues, enhancing system reliability and user satisfaction. Managed and assigned support tickets using ServiceNow, maintaining a high level of service in line with Service Level Agreements. Developed and distributed technical documentation, contributing to the knowledge base and proficiency of the technical team.

Managed user account lifecycle, including creation and deactivation for personnel changes, ensuring seamless transitions and system integrity. Delivered comprehensive support for various hardware and software, troubleshooting issues to maintain optimal operational efficiency. Administered imaging processes for desktops and laptops, maintaining meticulous inventory records and system deployments.

Analyzed customer requirements to recommend appropriate product features, ensuring alignment with technical specifications and limitations. Addressed and resolved customer handset issues, including data and voice service problems, for a range of devices such as Blackberry, Android, Apple and Windows smartphones. Utilized Remedy ticketing system for reporting and escalating network issues, contribu

Completed associate's degree credits in Computer Engineering Technology and Applied Behavior Analysis.