Open to opportunities

Melissa Fernandes

@melissafernandes1

Message

I build lasting corporate client partnerships that improve satisfaction and retention.

India

Message

What I'm looking for

I'm seeking a Client Relationship Manager role where I can support corporate clients with employee benefits and engagement solutions, manage the full client lifecycle, strengthen long-term partnerships, and improve service delivery.

At Parker Lane India, I manage corporate accounts from onboarding through renewals and escalations, increasing client satisfaction by 40% and cutting response times by 30%. I coordinate with Credit, Operations, Sales, and Installer teams to deliver SLA-compliant resolutions, while mentoring customer success executives and presenting KPI insights to senior management.

Across Decisive Zone, JP Morgan Chase, Jean Claude Biguine, Kaya Skin Clinic, and Leena Mogres Fitness, I've built client relationships across financial services, B2B services, consulting, and consumer-facing businesses. I've improved satisfaction, grown revenue, resolved complex escalations, supported regulatory compliance, and identified upselling opportunities throughout the client lifecycle.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

Parker Lane India Pvt Ltd

Mar 2023 - Present (3 years 5 months)

Managed corporate accounts, driving a 40% increase in client satisfaction and cutting response times by 30%. Mentored a team, lifting productivity by 50%.

Client Relationship Management Account Management SLA Management CRM Salesforce Data Analysis performance reporting Team Leadership Mentor Upselling Cross Selling

Client Relationship Advisor

Decisive Zone

Apr 2022 - Mar 2023 (11 months)

Served as primary client contact, achieving a 95% client satisfaction rate and ensuring 100% regulatory compliance. Managed multiple accounts and conducted regular review meetings.

Client Relationship Management Account Management Regulatory Compliance Stakeholder Coordination

Client Relationship Manager

JP Morgan Chase

May 2020 - Mar 2022 (1 year 10 months)

Managed client accounts in collections and loss management, negotiating solutions to improve outcomes and reduce risk. Resolved complex escalations while maintaining regulatory compliance.

Client Relationship Management Account Management Collections Loss Management Negotiation Regulatory Compliance Cross Functional Collaboration

Branch & Client Relationship Manager

Jean Claude Biguine

Jan 2016 - Mar 2020 (4 years 2 months)

Managed branch operations, growing revenue by 20% and raising client satisfaction by 30%. Reduced staff turnover by 40% and cut operational costs by 15%.

Branch Management Client Relationship Management Sales Revenue Growth Complaint Resolution Budget Management

Client Relationship Executive

Kaya Skin Clinic

Jun 2015 - Dec 2015 (6 months)

Served as primary point of contact for clients, resolving inquiries with professionalism and empathy. Analyzed client feedback to enhance the client experience.

Client Relationship Management Customer Service Client Experience

Sales Head

Leena Mogres Fitness

Apr 2011 - May 2015 (4 years 1 month)

Designed client relationship and sales strategies driving membership growth and meeting revenue targets. Built strong client relationships to sustain satisfaction and retention.

Sales Strategy Client Relationship Management Membership Growth Revenue Targets Performance Metrics