Chelsea Villarreal
@chelseavillarreal
Bilingual customer-service focused insurance agent with strong organizational skills and proven client retention.
United StatesWhat I'm looking for
I am a bilingual (English/Spanish) insurance agent with hands-on experience in limited-lines auto insurance, medical records, and food service operations. I consistently meet daily and monthly goals, maintain organized work areas, and prioritize timely, accurate customer service.
At Amtex Auto Insurance I handled quotes, transactions, and underwriting follow-ups, earned Employee of the Month (June 2023), and worked to resolve pending issues before leaving the office. Previously, I managed medical records for a busy practice and supported high-volume customer-facing roles in food service.
I bring attention to detail, dependable workplace hygiene and professionalism, and practical computer skills (Microsoft Word, PowerPoint, Excel, QuickBooks). I seek roles where I can expand my insurance and customer service expertise while contributing to a customer-first team.
Experience
Work history, roles, and key accomplishments
Insurance Agent
Amtex Auto Insurance
Jan 2022 - Jan 2024 (2 years)
Managed auto insurance sales and customer service, meeting monthly sales goals and earning Employee of the Month (June 2023); ensured accurate transactions and timely quotes to improve customer satisfaction.
Medical Records Clerk
Diversified Medical Practices
Jan 2015 - Jan 2018 (3 years)
Maintained and organized medical records for ~80 patients daily, ensuring timely processing, accurate filing, and adherence to sanitary and procedural standards.
Prepared food orders and party platters to strict quality and timing standards, maintained sanitary work areas and inventory, and performed cashier duties including regular cash drops.
Insurance Agent
Independent Insurance Agent
Jan 2007 - Jan 2011 (4 years)
Provided limited-lines insurance services with a focus on customer service and sales, seeking to expand skills and industry experience.
Education
Degrees, certifications, and relevant coursework
Phyllis Wheatley High School
High School Diploma, General Studies
2007 - 2011
Graduated high school in summer 2011 with a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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