Open to opportunities

Melissa Canales

@melissacanales

Message

I deliver bilingual customer support, English coaching, and accurate medical and financial interpretation.

El Salvador

Message

What I'm looking for

I'm looking for opportunities where I can use bilingual customer service, teaching, or interpretation skills while continuing to develop leadership, communication, and problem-solving abilities.

I've supported customers at Blackhawk Support Services, Teleperformance, and Interactive Contact Center across e-commerce, shipping, mobile services, and interpretation.

At Blackhawk Support Services, I handled physical and digital gift card calls, including balances, expiration dates, activations, replacements, and troubleshooting. At Teleperformance, I managed simultaneous social media chats for FedEx, tracked shipments, resolved complaints and claims, and later supported Boost Mobile customers with payments, service changes, and mobile issues.

I've also coached English learners from basic through advanced levels at Here and Now Institute, creating interactive materials and helping students build confidence using English in daily life and for job opportunities.

Currently, I provide OPI and VRI interpretation for medical, financial, and customer service conversations, delivering accurate messages while respecting privacy regulations and both providers and Spanish-speaking clients.

Experience

Work history, roles, and key accomplishments

Current

OPI and VRI Interpreter

Current

Interactive Contact Center

Dec 2024 - Present (1 year 8 months)

Trained interpreter for medical, financial, and customer service industries, skilled in terminology and delivering accurate messages while respecting providers and Spanish-speaking clients.

Interpretation Medical Terminology Customer Service Confidentiality

English Coach

Here and Now Institute

Jun 2023 - Oct 2024 (1 year 4 months)

Taught English to basic, intermediate, and advanced levels, preparing class materials and encouraging students to overcome language fears. Ensured interactive and dynamic classes to help students improve job prospects.

Teaching English As A Second Language Lesson Planning

Customer Service Representative

Teleperformance

Sep 2021 - Jun 2023 (1 year 9 months)

Worked as a Social Media Agent handling multiple chats, tracking shipments, and managing complaints for FedEx. Later handled phone support for Boost Mobile, resolving service issues and processing payments.

Customer Service Social Media Chat Payment Processing Problem Solving

Customer Service Representative

Blackhawk Support Services

Nov 2019 - Nov 2020 (1 year)

Handled calls for physical and digital gift cards, checking balances, expiration dates, activations, replacements, and troubleshooting using various tools to ensure successful card usage.

Customer Service Troubleshooting