Robalex93 User
@robalex93user
Customer service professional with technical support and AI-enabled troubleshooting.
El SalvadorWhat I'm looking for
Proactive professional with a strategic vision and leadership skills, trained and experienced in technical support, telecommunications, remote assistance, and troubleshooting. I have expertise in customer service, finance, and foreign exchange, as well as multiple diplomas in the technology field and experience with AI tools such as Anthropic Claude, OpenAI ChatGPT, and Google Gemini (with certification). I possess strong communication skills, the ability to work under pressure, problem-solving abilities, and attention to detail. I am interested in opportunities that offer professional growth, continuous learning, and the chance to contribute innovative solutions in dynamic, service-oriented environments.
Experience
Work history, roles, and key accomplishments
Telephone Agent
Teleperformance
Jan 2017 - Jan 2019 (2 years)
Provided telephone customer support for U.S. clients for Cricket Wireless, handling inquiries and resolving issues with a service-focused approach. Worked effectively under pressure while maintaining attention to detail.
Customer Service Agent
Ria Money Transfer
Jan 2015 - Jan 2016 (1 year)
Handled customer service for international money transfers, processing deposits and transactions from the U.S. to Latin America and Europe. Ensured accurate transaction handling through careful problem-solving and attention to detail.
International Customer Service Agent
Atento El Salvador
Jan 2012 - Jan 2013 (1 year)
Served as an international customer service agent for Telefónica Movistar Mexico, supporting customer needs through clear communication and issue resolution. Maintained performance under pressure while ensuring accurate, detail-oriented responses.
Education
Degrees, certifications, and relevant coursework
Francisco Gavidia University
Bachelor's Degree in International Relations, International Relations
Earned a Bachelor's Degree in International Relations from Francisco Gavidia University in 2016.
San Francisco School
High School Diploma, General Studies
Completed Education Media and received a High School Diploma from San Francisco School in 2012.
ITCA-FEPADE
Computer Technician, Computer Technology
Completed computer technician studies at ITCA-FEPADE in 2010.
Availability
Location
El SalvadorAuthorized to work in
Website
platzi.com/p/robi.robalexSocial media
Job categories
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