Melissa Archuleta-Ornelas

Supervises daily operations of the Patient Access team at the UCI Ophthalmology Clinic. Coaches staff, resolves complex patient concerns and insurance escalations, and supports onboarding and performance development while ensuring compliance with UCI policies.

Scheduled outpatient surgeries and coordinated surgical workflows using Epic at UCI. Obtained insurance authorizations, verified anesthesia questionnaires and physician surgery orders, and performed insurance verification and patient registration.

Registered patients and scheduled appointments at UCI. Verified insurance eligibility and patient demographics while managing multiple phone lines and providing customer service.

Assisted with patient registration and appointment scheduling at UCI while supporting front office operations and administrative duties. Developed proficiency in Epic and UCI procedures.

Registered and checked in/out patients, scheduled appointments, and verified insurance coverage at InSite Digestive. Managed medical records and patient charts, including processing medical record requests and releases.

Performed venipuncture and specimen collection at Whitefield Medical Laboratory. Verified patient insurance information and ensured accurate patient identification and documentation.

Managed patient check-in and check-out and verified insurance information at Allan Akerman, M.D. Prepared patient charts and supported front office operations and patient care.

Completed training for the Licensed Vocational Nurse (LVN) program at Career Network Institute in 2019.

Completed phlebotomy training and earned certification as a Certified Phlebotomist in 2008.